Case Study: Schönherr eliminates digital friction for distributed legal teams with Lakeside Software SysTrack

Schönherr accelerates IT support for 500+ toolsets with Lakeside Software

Schönherr, a leading regional law firm with over 300 lawyers across 14 countries, faced the challenge of eliminating digital friction for its distributed hybrid workforce. To maintain high-quality service and support its tech-powered teams, the firm needed to address IT support, which was its biggest challenge in maintaining a hybrid workforce. To meet this objective, Schönherr leveraged Lakeside Software’s SysTrack platform.

Using Lakeside Software's solution, the IT team was able to accelerate incident resolution from their central location and cut down troubleshooting time with data-backed analysis. The implementation allowed them to compare subjective user feedback with actual performance data and evaluate the performance of more than 500 toolsets. This need-based approach provided the data and insights necessary to ensure strong global IT support and end-user parity.

Schönherr