Case Study: a real estate investment trust achieves lower support costs and better end-user experience with Lakeside Software

One of the world’s largest publicly traded real estate companies deploys Lakeside solution to rein in support costs and improve end-user experience

A real estate investment trust, one of the world's largest publicly traded real estate companies, was struggling with out-of-control IT support costs due to rapid growth. Their existing tools and ad hoc methods were inadequate for managing their complex environment, and they lacked the visibility needed to support their large Citrix farm and prepare for a VDI launch. To address these challenges, they turned to Lakeside Software.

By implementing Lakeside Software's Digital Experience Cloud, powered by SysTrack, the company gained immediate visibility into the end-user experience and actionable metrics. The solution provided diagnostic tools to quickly identify the root cause of issues, helping to rein in support costs and improve service delivery. The implementation was projected to deliver a significant power savings of $752,000 within the first 12 months.