Case Study: LexisNexis improves customer digital experiences with Lakeside Software SysTrack

LexisNexis improves digital experiences with Lakeside as less than 25% work permanently from the office

LexisNexis, a global provider of legal and business information, needed complete visibility into its digital environment to improve customer experiences. Their challenge was to move beyond traditional SLAs to proactively understand and prevent technical issues impacting their users. To achieve this, they leveraged Lakeside Software's SysTrack platform.

Lakeside Software provided the necessary visibility for LexisNexis to predict and prevent technical problems. This enabled their IT teams to adopt a proactive approach, which improved customer satisfaction. The solution also helped the company create experience level agreements (XLAs) to better measure and manage the end-user experience.

LexisNexis