Case Study: Large Midwest US Bank improves end user productivity with Lakeside Software SysTrack

Large Midwest US Bank successfully integrates SysTrack into their Help Desk support tooling to improve control of the end user experience

A major Midwest US bank was struggling with a reactive IT help desk that lacked the tools to proactively monitor its extensive fleet of desktops and servers. They had no historical data for troubleshooting, leading to guesswork and an inability to make data-driven decisions for capacity planning. To address this, the bank chose Lakeside Software and implemented its SysTrack platform, including SysTrack Resolve and SysTrack Operations.

Lakeside Software’s solution provided the deep visibility and proactive alerting the bank needed. This allowed their IT team to identify and resolve issues, like a widespread blue screen error, before users were even aware of them, preventing a surge in help desk tickets. The implementation resulted in a significant reduction in help desk calls, a projected 67% internal rate of return, and an expected return on investment in just 1.5 years, giving the bank full control over its IT infrastructure.