Case Study: Turkish Aerospace Industries achieves smarter IT investment planning with Lakeside Software

Lakeside Software helps Turkish Aerospace Industries manage the sustainability of IT services

Turkish Aerospace Industries Inc. (TAI) faced the challenge of providing excellent IT Service Management while minimizing costs and adhering to international standards like ITIL and ISO 20000. Their IT team, supporting over 6,000 users, needed to reduce inefficiencies, proactively monitor their complex environment, and right-size their hardware and software investments. To address this, they turned to Lakeside Software.

Lakeside Software’s Digital Experience Cloud, powered by SysTrack, provided TAI with deep visibility into their IT environment. The solution enabled proactive problem resolution, data-driven IT investment planning, and detailed, customizable reporting. This helped TAI achieve their goal of 91% service speed, reduce productivity downtime, optimize software licensing costs, and ultimately improve their overall IT return on investment.

Turkish Aerospace Industries Inc.

Gülsen Bayramusta

Chief Information Officer