Case Study: Mann & Schröder improves IT visibility and reduces downtime with Lakeside Software

Lakeside enables Mann & Schröder to reduce disturbances in workflows and production processes by detecting and minimizing network problems

Mann & Schröder, a medium-sized German consumer products manufacturer, faced challenges in supporting its complex workflows and production processes from an IT perspective. The company needed to minimize operational disturbances, improve system monitoring, and develop preventative measures to ensure employee productivity and a reliable user experience. To address this, they turned to vendor Lakeside Software and its Digital Experience Cloud platform, powered by SysTrack.

Lakeside Software's solution provided Mann & Schröder with detailed monitoring and visualization of its IT environment, enabling the IT department to identify and resolve network and performance issues much faster. The implementation resulted in remediation times being cut in half in some cases, a significant improvement in employee productivity by reducing downtime, and the ability to develop effective preventative measures. The quality of data and reporting also led to more detailed support tickets and faster, more transparent resolutions.

Mann & Schröder

Adrian Dexheimer

Information technology