Case Study: Global Fast Food Restaurant reduces downtime and speeds help desk resolution with Lakeside Software

Global Fast Food Restaurant - Customer Case Study

A global fast food restaurant franchise faced challenges maintaining visibility into the health of its vast array of point-of-sale systems and devices across many locations. Essential hardware, like credit card readers, could be down for months without being reported, leading to financial losses and customer dissatisfaction. They needed a way to proactively monitor their environment and swiftly diagnose faults to reduce help desk calls.

Lakeside Software implemented its Digital Experience Cloud, powered by SysTrack, to provide detailed data and monitoring. The solution enabled proactive issue resolution, decreasing downtime by 17% and reducing help desk ticket resolution time by 30%. The restaurant franchise also achieved noticeable savings by resolving issues with credit card readers, avoiding unnecessary processing fees.