Case Study: KE Holdings achieves 30x faster personnel updates and 15,000+ hours saved per month with Laiye Intelligent Automation

How China’s leading real-estate platform saved over 15,000 hours per month with Laiye

KE Holdings, China’s leading integrated online and offline housing transaction and services platform, needed to speed up data transmission, improve process smoothness, and reduce employee stress from repetitive work. The company’s Shared Service Center (SSC) turned to Laiye intelligent automation solutions, including Laiye RPA, to support digital operations across HR, administration, finance, and production-related workflows.

Laiye helped KE Holdings establish a dedicated RPA operations team and automate more than 200 scenarios with 34 bots across 10+ business centers. The results included 30x faster broker information updates, 58 hours saved per week on staff data processing, and more than 15,000 hours saved per month overall, significantly reducing manual workload and improving efficiency.

KE Holdings