Case Study: AstraZeneca cuts compliance consulting costs by 50% with Laiye

How British-Swedish multinational company cut costs for compliance consulting by 50% with Laiye

AstraZeneca, the global biopharmaceutical company, needed a better way to manage compliance consulting for more than 8,000 medical representatives. Its 12-person compliance team was handling a high volume of repetitive, manual queries and reimbursements, especially during peak periods, which created inefficiency, employee fatigue, and rising costs. Laiye provided an intelligent automation and conversational AI solution to help modernize the process.

Laiye built and deployed an AI conversational robot for AstraZeneca, combining Q&A, tabulation, and task management. In three months, the system was trained on 70 FAQ corpus databases and more than 100 initial knowledge points, eventually growing to nearly 374 knowledge points and 5,232 recorded questions. The bot now handles queries with over 90% accuracy, delivers a 98% intelligent recommendation trigger rate, covers 82.3% of staff and representative questions, and helped cut compliance consulting costs by 50%.

AstraZeneca

Han Rui

Chief Business Officer