Case Study: DCI achieves 90% fewer support tickets with Lacework Edge

DCI achieved 90% reduction in support tickets by replacing legacy VPNs

DCI, a global manufacturer and distributor of dental equipment, components, and replacement parts, struggled with unstable legacy client VPNs that caused downtime, authentication failures, and poor file transfer performance for remote workers. As the company’s operations stretched across North America and Asia, its lean IT team also faced heavy support demands and growing security concerns, especially as cyberattacks on suppliers increased the need for a more reliable, secure access model. Lacework provided the Lacework Edge product to replace the traditional VPN setup.

With Lacework Edge, DCI implemented zero trust access with SSO, MFA integration, improved segmentation, and better visibility into user activity. The results were substantial: remote file transfers became 10x faster, support tickets dropped by 90%, onboarding was simplified, and security and compliance improved. By eliminating nearly all VPN-related issues, Lacework helped DCI boost performance, reduce IT burden, and strengthen access control.

DCI

Josiah Hackerott

Lead IT Administrator