Case Study: Anglia Ruskin University reduces IT lab complaints by 80% with LabStats

Anglia Ruskin University reduces IT lab complaints by 80% with LabStats

Anglia Ruskin University faced a challenge familiar to many higher education institutions: providing students with timely access to workstations, an issue that was negatively impacting student satisfaction scores. The university needed to solve a visibility problem, as students were frustrated by a perceived lack of available computers in busy areas while other locations remained underutilized. They turned to the vendor LabStats to help uncover the true extent of this challenge.

Using data from LabStats, the solution involved creating a simple webpage that displayed real-time workstation availability across campus. This information was shown on television screens in prominent locations, allowing students to immediately see and move to areas with open computers. The results were significant: complaints dropped by 80%, and computer usage became more uniform. LabStats enabled the university to improve the student experience and better utilize existing resources without immediately investing in more physical hardware.

Anglia Ruskin University