Case Study: MBTA achieves improved HR case management and ROI with LaborSoft

MBTA improves labor relations and reduces accidents with LaborSoft

The MBTA, a major public transit system in Massachusetts, faced challenges with inefficient and inaccurate labor relations case management. Relying on manual spreadsheets and siloed data led to processing delays and undesirable outcomes. They approached LaborSoft for a solution to manage grievances and HR events across their complex organization.

LaborSoft implemented a configured HR case management system to centralize documentation and streamline processes for discipline, arbitration, and grievance resolution. This solution improved collaboration, provided consistent policy enforcement, and offered powerful analytics for tracking operational costs. As a result, the MBTA achieved a significant increase in ROI, recouped costs from inefficiencies, and reduced accidents through more consistent enforcement. LaborSoft's technology provided the MBTA with a reliable, cloud-based system that replaced error-prone manual tracking.

MBTA