Case Study: Bernalillo County streamlines grievance management with LaborSoft

Bernalillo County saves time and money with LaborSoft in the first month

Bernalillo County, a government entity in New Mexico, faced significant inefficiencies in its Employee Relations department due to a rapid increase in grievances. Their manual process, which relied on spreadsheets, unsecured files, and hard-copy paperwork, was cumbersome, error-prone, and costly. To address this, they turned to LaborSoft and its case management platform.

LaborSoft implemented a customized, cloud-based platform that centralized all grievance documentation and generated trackable case numbers. This solution minimized manual errors and created a single repository for all cases. As a result, Bernalillo County reduced operational hours needed for investigations and expedited case closures. LaborSoft's system was later expanded for use by other departments, providing advanced reporting, trend analysis, and storage for multimedia evidence, saving the county both time and money.

Bernalillo County