Case Study: Amberley Labels enhances customer service with Label Traxx Siteline

Amberley Labels improves customer service and 24/7 ordering with Label Traxx Siteline

Amberley Labels, part of Coveris' packaging group, faced challenges managing complex, long-term projects for its cosmetics clients and responding to customer demands outside of office hours. Their customer service staff was burdened by increasing order volumes, order complexity, and chasing artwork proof approvals. To address this, they implemented the Siteline customer portal from vendor Label Traxx.

By implementing Label Traxx's Siteline solution, Amberley Labels provided its customers with 24/7 self-service access to their account data, order history, and collaboration tools. This allowed customers to place repeat orders online at any time, which then dropped directly into the Label Traxx MIS for scheduling. The results included enhanced customer service capabilities, reduced burden on staff, and glowing positive feedback from customers who appreciated the immediate access and modern buying experience.

Amberley Labels