Case Study: University of Glasgow improves lab booking and billing with LabArchives Scheduler

How Alana Hamilton improved online booking and billing systems with LabArchives Scheduler

The Flow Core Facility at the University of Glasgow, with its seven instruments and one hundred users, faced a critical challenge with its inefficient and nearly unusable online booking and billing system for instrument use. The system, which was not understood by staff, led to suspended billing and a lack of visibility into equipment bookings. Alana Hamilton sought a new solution and prioritized a cost-effective system to avoid future access issues, leading them to evaluate LabArchives.

The facility implemented the free LabArchives Scheduler, which was fully customizable and easy to use. The solution automated the manual billing process, provided clear usage reports, and allowed for easy adaptation to COVID-19 social distancing requirements by making lab areas bookable. The results were significant time savings and improved operational safety. The users preferred the new system, and the facility's subsequent upgrade to a paid version of LabArchives reflected their high satisfaction and faith in the product.

University of Glasgow

Alana Hamilton

University of Glasgow