Case Study: RedR (Engineers for Disaster Relief) achieves rapid global technical support and streamlined communications with L-Soft

RedR - Customer Case Study

RedR, an international charity that provides trained technical personnel for disaster relief, needed a reliable way to route urgent technical enquiries to specialist volunteers, make group responses visible and searchable, support confidential internal discussion across countries, and quickly broadcast news to supporters. To meet these needs they adopted L-Soft’s list management services for their Technical Support Service and internal communications.

L-Soft set up four specialist email lists plus confidential staff and International Committee lists and an announcement list, with searchable web archives for wider access. The service produced fast, measurable results: first responses often arrive within an hour, RedR has handled over 30 support requests (normally within 24 hours) since starting with L-Soft in 2000, and the announcement list gained 250+ subscribers in its first two months — while enabling virtual conference planning and broader information sharing.

RedR

Sam Platt

Administrative Officer Web Site & Technical Support Service