Case Study: Leading Multinational Computer Software Company achieves 360-degree customer insights and sub-second analytics on 230M customers with Kyvos Insights

Delivering Superior Experiences to 230 Million Customers

Leading Multinational Computer Software Company needed a 360-degree view of customer interactions across 24 business areas and 230 million unique buyers to increase sales, improve retention, and deliver superior experiences. Faced with fragmented touchpoint data (call centers, web, marketing, product usage), over 20 source systems, and more than 1,000 analysts using different BI tools, the company turned to Kyvos Insights and its Smart OLAP technology to unify and analyze massive interaction- and click-level datasets.

Kyvos Insights deployed a BI acceleration layer on the firm’s big data platform, building a single 12 TB, 24-month cube that served complex queries in seconds, supported thousands of concurrent users, and automated weekly incremental builds with a two-year sliding window. By enabling native connectivity to Tableau, Power BI and Excel, Kyvos Insights delivered a single consumable data layer and self-service analytics—letting teams visualize the buying journey for 230 million customers in about 2 seconds, gain instant access to two years of data, and dramatically speed data-driven decisions across the business.