Case Study: Alorica achieves operational excellence and cost savings with KYP.ai

Alorica boosts productivity 20% with kyp.ai

Alorica, a leading CX transformation partner, faced challenges in streamlining contact center workflows, reducing costly escalations, and optimizing the performance of its remote workforce. To gain real-time visibility into its operations and bridge the performance gap between agents, Alorica turned to the KYP.ai process intelligence platform.

By implementing KYP.ai's intelligent process discovery and task mining, Alorica identified and automated non-value-added activities. The solution provided data-driven insights that led to a 20% increase in productivity, $2.5 million in optimization savings, and an 8% reduction in remote idle time. KYP.ai enabled Alorica to achieve significant operational excellence and millions in cost savings.

Alorica