Case Study: WPP boosts global collaboration and reduces IT friction with Kyndryl

WPP reduces ServiceNow tickets 88% with Kyndryl

WPP, a multinational creative transformation company, faced the challenge of enabling collaboration across its large, globally distributed teams due to fragmented legacy IT systems inherited from years of acquisitions. This technological friction hindered its creative workforce. To address this, WPP partnered with Kyndryl to undertake a full-scale digital workplace transformation.

Kyndryl implemented a comprehensive solution, establishing a "one-team" structure with WPP to modernize infrastructure. Key initiatives included a massive cloud migration, network upgrades, omnichannel support, and deploying Kyndryl Bridge with AI Ops and Red Hat Ansible for automation. The results were significant, including multi-million dollar savings from server decommissioning, a 56% drop in IT incidents requiring human intervention, and a dramatic reduction in service ticket volume. The partnership also greatly improved employee productivity and satisfaction scores.

WPP