Case Study: Shikoku Electric Power Company accelerates IT issue identification with Kyndryl and Splunk

Shikoku Electric Power Company speeds IT issue detection by 60% with Kyndryl

Shikoku Electric Power Company, an electric utility provider in Japan, faced the challenge of managing increasingly complex IT systems that required 24/7 operation. With key IT personnel nearing retirement, their reliance on manual, human-based operations and individual expertise was becoming unsustainable for long-term system continuity. They partnered with Kyndryl to implement a data-driven monitoring solution using Splunk Cloud Platform and Splunk IT Service Intelligence.

Kyndryl's solution used value stream mapping to visualize IT processes and identify bottlenecks. By consolidating monitoring data into a central platform, Kyndryl empowered Shikoku Electric to accelerate the identification of failure points by up to 60% and more easily manage issues across multiple servers. The data-driven approach reduced the investigation time for IT issues and provided a framework for efficient monitoring beyond individual expertise.

Shikoku Electric Power Company