Case Study: a North American Fortune-200 energy company boosts employee digital experience with Kyndryl Consult Digital Workplace Services

North American Fortune-200 Energy Company boosts employee experience by 8 points with Kyndryl

A North American Fortune-200 energy company sought to improve employee experience and accelerate the return on its investment in a Digital Experience Management (DEM) tool. The company faced challenges with recurring IT support issues and a lack of process oversight, which led to poor employee productivity and silent acceptance of problems like system crashes. They partnered with Kyndryl to address these technical challenges and develop a governance structure.

Kyndryl implemented a holistic, enterprise-wide governance solution for digital experience using its Vital methodology and deep expertise with the Nexthink platform. The solution included conducting user journey workshops, deploying Experience Level Agreements (XLAs), and embedding self-healing capabilities. As a result, Kyndryl helped boost the employee experience score by 8 points, delivered an estimated $1.5M in first-year savings for a 400%+ ROI, and achieved a productivity gain of approximately 8,400 hours per year.