Case Study: a luxury department store retailer improves retail system reliability and speeds processing with Kyndryl

Luxury Department Stores cuts SAP processing time from 15 hours to 8 minutes with Kyndryl

A luxury department store retailer faced significant challenges with its core retail systems, including slow processing times and a lack of visibility from its previous application management provider. With an impending contract expiration, the retailer needed a new partner to quickly master its highly customized SAP environment and improve system reliability to eliminate sales downtime. They partnered with Kyndryl to implement a new Application Management Services (AMS) solution.

Kyndryl created an end-to-end service operation, integrating their AMS with existing Infrastructure Management Services. The solution involved migrating systems to IBM Power 10 servers and optimizing workflows. As a result, Kyndryl helped the retailer reduce a critical SAP job processing time from over 15 hours to just 8 minutes, eliminate 100% of manual material creation, and run critical workloads up to 40% faster, greatly enhancing the customer experience.