Case Study: Leading manufacturer of healthcare solutions achieves resilient, always-on IT service continuity and reduced RTO with Kyndryl

Leading Manufacturer of Healthcare Solutions Provider - Customer Case Study

Leading Manufacturer of Healthcare Solutions Provider faced gaps in IT service continuity and disaster recovery after automating critical business processes, making IT essential to its always-on operations. The company engaged Kyndryl—leveraging Kyndryl Resiliency Consulting Services and recovery automation/orchestration capabilities (Kyndryl Cloud Resiliency Orchestration)—to define an IT service continuity management (ITSCM) strategy and establish an ITSCM organization.

Kyndryl implemented a standards-based ITSCM framework with policies, roles, governance, DR test plans, runbooks, training, and an automated recovery and orchestration solution, then replicated the model globally. As a result, Kyndryl helped the customer increase awareness and proactivity around resilience, improve DR readiness, reduce RTO/RPO and operating costs, and decrease dependence on SMEs—strengthening continuity and competitive advantage during crises.