Case Study: Frasers Hospitality improves global training consistency with Kyndryl’s AI-powered SOP automation

Frasers Hospitality builds AI training SOPs in 6 weeks with Kyndryl

Frasers Hospitality, a global operator of serviced apartments, faced the challenge of scaling its staff training across 20 countries. Their traditional methods for creating and updating multi-language standard operating procedures were time-consuming, expensive, and difficult to maintain. They needed a new approach to quickly onboard and upskill team members without increasing training staff. Kyndryl was engaged to develop a solution.

Partnering with Kyndryl, Frasers Hospitality implemented a custom application built on Google's Vertex AI platform. This solution uses AI to automatically generate written procedures and visual flowcharts from training videos, instantly translating them into multiple languages. Kyndryl's solution dramatically accelerated the creation of process documentation, reduced operational costs by replacing manual tasks, and increased the quality and consistency of training materials worldwide. This helped Frasers Hospitality deploy new and updated SOPs at speed and scale, ensuring high-quality guest experiences everywhere.

Frasers Hospitality