Case Study: European Oil and Gas Producer boosts employee productivity with Kyndryl Digital Experience Management

European Oil and Gas Producer boosts device productivity by 47% with Kyndryl

A European oil and gas producer faced a challenge with over 20,000 employee devices, where its IT team could only react to issues reported to the helpdesk. This lack of visibility meant many problems went unresolved, impacting productivity. The company partnered with Kyndryl to gain proactive insights into these device issues.

Kyndryl implemented a Digital Experience Management (DEM) solution using Riverbed Aternity software, integrated with ServiceNow. This provided clear visibility into problems and enabled proactive, automated fixes. The solution resulted in significant measurable improvements, including a 47% increase in the Digital Experience Index score for collaboration tools and the automatic resolution of 40% of tickets related to a widespread Microsoft Teams issue.