Case Study: Leading Automotive Manufacturer achieves improved customer satisfaction and unified cloud observability with Kyndryl

Driving customer satisfaction with a shift to public cloud

Leading Automotive Manufacturer was seeing customer satisfaction decline due to poor inventory visibility and inconsistent management across its complex global operations (10+ plants, 500+ OEM suppliers). Manual patching, no monitoring for Amazon EMR/Redshift, and a lack of dashboards and custom KPIs made observability and incident response nearly impossible, so the company engaged Kyndryl to modernize its IT estate and pilot a move of critical workloads to Amazon Public Cloud using Amazon CloudWatch, Datadog and AWS Systems Manager.

Kyndryl built a unified, cloud-agnostic monitoring and observability platform (CloudWatch + Datadog), added infrastructure monitoring, alerting, incident management, customizable dashboards and reporting, and now provides ongoing managed services while scaling the solution globally. The effort delivered measurable impact: a 99.95% response and resolution rate from proactive alerting and roughly a 79% reduction in tickets, improving visibility, agility and customer experience.