Case Study: CreditAccess Grameen digitizes loan processing and accelerates growth with Kyndryl

CreditAccess Grameen processes 90,000-100,000 loan applications a day with Kyndryl

CreditAccess Grameen (CA Grameen), a leading Indian microfinance institution, faced significant bottlenecks as it could not keep up with the demand for its microloans. Manual processes caused long delays of up to 10 days for new loan approvals for its 2.5 million borrowers. To support future growth, CTO Sudesh Puthran sought to modernize IT operations through end-to-end digitization and partnered with Kyndryl for their expertise.

Kyndryl implemented a comprehensive digital solution, which included deploying Temenos core banking software, expanding network bandwidth, and building an enterprise service bus to integrate data from field officers' mobile devices. This digitized loan processing system enabled CA Grameen to double its business. The results included processing 90,000-100,000 loan applications per day and managing 2.1 million new loans since the transformation began, supported by Kyndryl's infrastructure and disaster recovery management.

CreditAccess Grameen (CA Grameen)