Case Study: Global Medical Technology Company achieves faster, more accurate employee offboarding with Kyndryl workflow automation

Creating business agility through the automation of business processes

Global Medical Technology Company partnered with **Kyndryl** to improve employee offboarding in a highly regulated environment. With around 1,000 employees joining and leaving each month, the company’s manual process for revoking access across 23 applications was slow, complex, and prone to errors, creating compliance and security risks under SOX requirements.

**Kyndryl** implemented a fully automated workflow orchestration solution using the Microsoft Power Platform and ServiceNow ITSM, eliminating human touch from offboarding. The result was 100% automation of processes and worklogs, an 88% reduction in average processing time from 90 minutes to 10 minutes per request, a 94% reduction in mean time to resolve, and more than 575,000 hours saved annually, with 10 FTEs reallocated to higher-value work and over $300,000 in annual savings.