Case Study: Chain IQ accelerates customer onboarding with Kyndryl's cloud contact center solution

Chain IQ accelerates onboarding 50% with Kyndryl

Chain IQ Group AG, a provider of indirect procurement solutions, faced a challenge with its legacy on-premises contact center. The system was inflexible, making it difficult and costly to onboard new customers and modify workflows, which constrained the company's growth. To overcome this, they partnered with vendor Kyndryl to implement a more agile Contact Center as a Service solution.

Together, Kyndryl and Five9 deployed a cloud-based contact center solution for Chain IQ in just three weeks. This new system accelerated the creation of customized workflows and enabled contact center agents to make modifications without developer support. The results included a 50% faster customer onboarding process and maximized agility with an elastic contract from Kyndryl, allowing the contact center to dynamically resize based on demand.

Chain IQ