Case Study: Bord Gáis Energy improves IT agility and reduces cloud costs with Kyndryl

Bord Gáis Energy saves $250,000 in 6 months with Kyndryl

Bord Gáis Energy, a large regional energy company, needed to accelerate its delivery of innovative customer services but found its IT operations, which were heavily reliant on outsourced Service Level Agreements (SLAs), were too rigid and inhibited agility. Their initial cloud migration led to high costs and friction. To address this, they partnered with Kyndryl to transform their IT partnership.

Kyndryl integrated the service partner's subject matter experts into a Site Reliability Engineering (SRE) organization, replacing SLAs with Service Level Objectives (SLOs) to balance reliability and agility. Using Kyndryl Bridge, the company optimized its cloud operations, resulting in a $250,000 reduction in cloud spending within six months and a six-fold decrease in time for routine maintenance. The solution also increased the reliability of a key customer billing application.

Bord Gáis Energy