Case Study: Bord Gáis Energy achieves faster, more stable IT operations with Kyndryl automation

Bord Gáis Energy cuts zero-day patching to 6 hours with Kyndryl

Bord Gáis Energy, an Irish energy provider, struggled with labor-intensive IT operations that caused business disruption and consumed staff time with manual tasks like security patching. To achieve greater technical stability and free up its team to focus on business growth, the company partnered with vendor Kyndryl to implement an automation solution using the Red Hat Ansible Automation Platform.

Kyndryl architected a solution that automated IT service management, security patching, and incident resolution. This resulted in a dramatic reduction of Priority 1 incidents to zero, the automatic resolution of 40% of all incidents, and the ability to patch over 300 servers in just six hours. The partnership with Kyndryl extended to migrating services to the public cloud and implementing Kyndryl Bridge for continuous improvement, which significantly increased operational efficiency and allowed Bord Gáis Energy to focus on improving customer experiences.

Bord Gáis Energy