Case Study: an international financial services company boosts user satisfaction and cuts costs with Kyndryl Digital Workplace Services

An international financial services company achieves 90% user satisfaction with Kyndryl

An international financial services company faced frequent IT outages and an overstretched internal team, which frustrated employees and impaired operations. They partnered with Kyndryl to modernize their aging infrastructure and improve the digital experience for their 30,000 users.

Kyndryl implemented its Digital Experience Management (DEM) program leveraging Lakeside SysTrack to provide continuous monitoring and proactive support. This solution resulted in rare outages, a 90% user satisfaction rating for Kyndryl support, and $2.6M in annual savings from optimized Azure spending.