Case Study: a large global convenience store chain reduces food waste with Kyndryl's dynamic in-store pricing solution

a large global convenience store chain projects $23 million in annual savings with Kyndryl

A large global convenience store chain faced the challenge of reducing food waste and improving labor efficiency. Staff manually applied discount labels to items nearing expiration, which took time away from customer service. Partnering with Kyndryl, the retailer sought to implement a dynamic pricing solution using electronic shelf label (ESL) technology to automate this process.

Kyndryl designed and deployed a comprehensive ESL solution, managing logistics, installation, and integration with the store's inventory systems. This enabled real-time, automated price adjustments for products based on their shelf life. The solution is projected to save $23 million annually in labor and food costs post-rollout, significantly reduces waste, and allows staff to focus more on customer service. Kyndryl is also advising the retailer on future IoT opportunities for further optimization.