Case Study: Pandora achieves faster in-store product lookups with KWI AI Product Image Search

Pandora cuts item lookup time by 66% with KWI

Pandora, a global jewelry brand, faced a challenge where its store associates were spending too much time searching for products without barcodes, which interrupted the flow of customer conversations and diminished the personal shopping experience. To solve this, Pandora partnered with vendor KWI to implement its AI Product Image Search solution, known internally as CharmFind.

The solution from KWI allowed associates to simply take a photo of an item for an instant product match, eliminating the need for manual lookups. This resulted in a 66% faster lookup time, saving an average of 30 seconds per item added to a cart and cutting the total item-to-cart completion time in half. This measurable impact gave associates more time to reinvest into building stronger customer relationships.

Pandora