Case Study: JennAir elevates luxury appliance experiences with Kwanso’s mobile apps and AEM solution

JennAir builds a future-ready luxury appliance experience with Kwanso and 3 digital platforms

JennAir, a leader in luxury kitchen appliances, partnered with Kwanso to reinvent its digital customer and retailer experience. The challenge was to create a premium digital ecosystem matching its innovative brand, which required developing a concept mobile application, a learning platform for training, and a scalable Adobe Experience Manager (AEM) product catalog.

Kwanso designed and developed concept mobile apps with integrated Dialogflow chatbots and Twilio SMS for scheduling, a geolocation service to connect customers with installers, and a Ruby on Rails learning platform. They also implemented a custom AEM-powered catalog with headless JSON APIs. This solution provided JennAir with a seamless digital experience, enhanced training for partners, and a scalable, future-ready architecture for its product content.

JennAir