Case Study: Connexus Resource Group boosts remote team productivity with Kumospace

This remote team is 10% more productive and as connected as ever — here’s how they used Kumospace to grow together

Connexus Resource Group is a domestic U.S. third-party contact center provider with a largely remote, hybrid workforce. Michelle Duffy, an account manager leading a 25-person remote team, needed a better way to improve communication, visibility, and team connection after COVID made interactions less organic and scheduling support more difficult. They turned to Kumospace’s Virtual Office to help their remote team collaborate more naturally.

With Kumospace, Connexus was able to support employees proactively through shared screens, quick drop-ins, and easier access to coworkers without the friction of scheduling constant meetings. The platform also helped build camaraderie through virtual office spaces and team activities, leading to a 30% increase in overall productivity and, by the end of the case study, 10% more productivity overall alongside stronger connection and collaboration.

Connexus Resource Group

Michelle Duffy

Account Manager