Case Study: Precision Auto Repair Achieves 5-Star Review Success with Kukui

Precision Auto Repair - Customer Case Study

Precision Auto Repair, a family-owned shop in Pleasanton, CA, needed a better way to manage customer communication, online reputation, and appointment activity in a highly competitive Bay Area market. The team wanted to stay responsive to clients at all hours while keeping up with reviews across multiple platforms, and they used Kukui to help manage those interactions.

With Kukui’s Reviews module and dashboard, Precision Auto Repair automated review requests by email and text, replied to reviews from Yelp, Google, Facebook, and its own website in one place, and tracked calls, appointments, and maintenance reminders. The result was strong review growth, with the shop’s five-star reviews increasing from 3,999 to 4,013 in just one week, while the team gained an easier all-in-one system for customer communication and service follow-up.

Precision Auto Repair

Renee Edgren

Chief Financial Officer