Case Study: Uvalde Memorial Hospital achieves 99th‑percentile employee engagement and reduced first‑year turnover with Kudos

Uvalde Memorial Hospital - Customer Case Study

Uvalde Memorial Hospital, a 500–999 employee healthcare provider in Uvalde, TX, faced the challenge of preserving its close-knit “small hospital” culture and keeping staff engaged after moving into a much larger facility. To address this, UMH adopted Kudos’ Recognition & Rewards platform for daily peer recognition and to encourage managers to actively recognize staff.

Kudos helped UMH implement peer-to-peer recognition, use the Spaces feature for communications, and add fun elements like stickers and emojis to drive engagement; as a result UMH reports engagement scores in the 99th percentile, a decrease in first‑year staff turnover, higher participation in events and forums, and a jump in Modern Healthcare’s Best Places to Work ranking from #52 in 2022 to #23 in 2023. Kudos also serves as a central hub for announcements, forms, and rewards, reinforcing UMH’s culture of teamwork and compassion.

Uvalde Memorial Hospital

Charla Garcia

Human Resources Officer