Case Study: Pillar Properties achieves award‑winning culture and improved talent retention with Kudos

The Key to Pillar Properties’ Success Is Remarkable Culture

Pillar Properties is a family-owned, culture-first property developer and manager based in Seattle that lives by the mantra “Quietly Awesome.” Facing the property-management industry’s high turnover, Pillar needed a way to attract and retain the right talent; they turned to Kudos and its Recognition + Rewards platform (a Kudos client since 2013) to make recognition a core part of hiring, onboarding, and daily work life.

Kudos provided a company-wide recognition platform — used from day one of onboarding — with peer-to-peer praise, custom leadership badges, Kudos Spaces for news, and a rewards store and philanthropy integration. The partnership helped drive measurable results: Kudos users grew 456%, Pillar earned repeated “Best Places to Work” honors and top-three national resident-satisfaction rankings for five years (top five for seven years), 82% of team members say they are proud to work there, and leadership credits Kudos with improving retention, recruitment, engagement, and performance.

Pillar Properties

Sierra Berg

Pillar Properties