Case Study: Prominence Health Plan achieves an award‑winning, high‑performance culture with Kudos

Prominence Health Prioritizes Culture to Drive Performance with Kudos®

Prominence Health Plan, a Reno-based healthcare insurer with 450+ employees and seven ACOs, faced the challenge of scaling culture and sustaining performance amid rapid growth. Internal surveys showed employees felt underappreciated and uncertain about change, and Prominence needed a recognition system that would support a hybrid workforce and distributed care teams. They selected Kudos’ recognition platform (Recognition + Rewards and Kudos Analytics) to address this gap.

Kudos implemented a values-based, peer-to-peer recognition program with real-time analytics to track activation, participation, and reach. The platform drove measurable impact: nearly 100% user activation, about 60% active participation, and almost 100% of employees reached, while highlighting top values like Respect, Ownership, and Connection. As a result, Prominence Health Plan earned a Best Places to Work award, achieved a 4.1 Glassdoor rating, and sustained high performance (including a 98% average quality score for 3,000 participating physicians), outcomes the team attributes to Kudos.

Prominence Health Plan

Kamal Jemmoua

Chief Executive Officer