Case Study: Oregon Community Credit Union achieves increased employee engagement and reduced turnover with Kudos

Oregon Community Credit Union - Customer Case Study

Oregon Community Credit Union (OCCU), an 800+ employee finance organization in Oregon, needed a sustainable, consistent recognition program after shifting to remote and hybrid work to keep employees aligned with core values of being Tenacious, Humble, and Big‑hearted. OCCU partnered with Kudos, using its Recognition + Rewards platform, to create an inclusive, values-driven way for team members to recognize one another and reinforce organizational priorities.

Kudos deployed its platform with custom badges, engagement campaigns (like a Thank‑a‑thon), People & Culture Analytics, and ongoing Client Success Manager support. The program drove nearly 100% participation, 70,000 recognition messages sent, a 95.6% retention rate, higher engagement survey scores, reduced turnover, improved manager recognition, a 4.3 Glassdoor rating, and external recognition including a Brandon Hall award—demonstrating measurable culture and business impact from Kudos’ solution.

Oregon Community Credit Union

Russ Kukini

Employee Engagement Business Partner