Case Study: LMC Healthcare achieves patient‑centric care and stronger employee engagement with Kudos

LMC Healthcare’s Renowned PatientCentric Care Stems from its Exceptional Workplace Culture

LMC Healthcare, a Canada‑based specialist in diabetes, endocrinology and metabolism that serves over 77,000 patients a year through 13 clinics and 20 research sites, faced the challenge of preserving a patient‑centric, values‑driven culture as it rapidly expanded and distributed staff across the country. To reinforce its five core values and ensure consistent recognition and manager‑employee relationships, LMC adopted the Kudos recognition platform (Recognition + Rewards), a Kudos client since 2012.

Kudos delivered a customizable recognition system with mobile and web access, four recognition levels, and analytics that LMC uses in onboarding, performance conversations and monthly manager reports. The program helped drive measurable impact: engagement survey scores consistently over 80%, more than 65% of exit interviewees citing culture and people as LMC’s best feature, nearly 12,000 applicants with an average time‑to‑fill under a month, full rehiring after pandemic layoffs, and improved employee satisfaction, recruitment and performance attributed to Kudos.

LMC Healthcare

Leah Topic

Director of Human Resources