Case Study: CAAT Pension Plan achieves improved employee engagement and a scalable values-driven culture with Kudos

CAAT Sees Improved Employee Engagement by Putting Values First

CAAT Pension Plan, a Toronto‑based financial services organization, faced a rapid shift to remote work and the challenge of keeping employees connected to the company’s mission and core values (Integrity, Teamwork, Impact). To sustain engagement and help new hires acclimatize to culture during growth, CAAT turned to Kudos and its online Recognition + Rewards platform to replace paper‑based recognition and make values-driven appreciation visible across the organization.

Kudos enabled CAAT to move recognition online, implement quarterly awards and point‑based rewards, automate milestone celebrations, and scale recognition as the organization more than doubled. The result: employee engagement rose from 76% in 2019 to 84% in 2021 after implementing Kudos in 2020, a “tremendous uptake” in day‑to‑day recognition, strong employee referrals (~30% of hires), and external accolades for CAAT’s culture—demonstrating Kudos’ impact on connection, retention, and cultural scalability.

CAAT Pension Plan

Julie Giraldi

Chief Human Resources Officer