Case Study: UCL improves campus retail operations with Kubix Media’s Shopify POS implementation

UCL boosts returning customers by 42 with Kubix Media

UCL, a leading university, needed to replace its Fidelity POS system to improve reliability and standardize retail operations across its network of campus stores. Kubix Media was engaged to implement a new Shopify POS solution.

Kubix configured Shopify POS to work with UCL's existing Samsung tablets and DOJO payment workflow, including a manual payment entry feature. They also created a data framework using custom metafields to align Shopify customer records with student identities, providing a clearer picture of student engagement. The solution was supported by on-site setup, staff training, and post-launch support. Kubix's implementation resulted in a 1.2% increase in conversion rate, a 42% increase in returning customers, and an 8% increase in average order value.

UCL