Case Study: National Museums Liverpool streamlines retail operations with Shopify POS from Kubix Media

National Museums Liverpool boosts returning customers 42% with Kubix Media

National Museums Liverpool, a cultural institution operating the official shop for the city's museum and gallery network, needed to reengineer its retail operations. Kubix Media was engaged to implement a unified retail system to streamline in-store processes and improve operational accuracy.

Kubix Media delivered a complete Shopify POS implementation. The solution included configuration, hardware setup, user permissions, and staff training. This resulted in a streamlined operation for the customer and measurable improvements, including a 1.2% increase in conversion rate, a 42% increase in returning customers, and a 15.8% increase in average order value. Kubix also provided documentation to help the National Museums Liverpool team future-proof their environment.

National Museums Liverpool