Case Study: Westhills Village Retirement Community achieves seamless IT operations with KT Connections Managed Services

Westhills Village Retirement Community - Customer Case Study

Westhills Village Retirement Community, a large non-profit senior living facility, had relied on its internal IT team for years. As their technology needs grew more complex, they reached the limits of their internal capacity and foresaw the need for a major infrastructure upgrade. To address this challenge, they chose to formalize their long-standing relationship with vendor KT Connections by signing a comprehensive managed services contract.

KT Connections immediately became Westhills Village's de facto IT department, handling everything from daily help desk tickets and server monitoring to large-scale projects like a seamless server replacement. This partnership resulted in a faster, more integrated IT system across the entire campus. The results allowed Westhills Village to operate smoothly and focus entirely on providing premier care for its residents, free from IT-related disruptions.

Westhills Village Retirement Community

Jennifer Gaskins

IT Coordinator