Case Study: Mayo Clinic modernizes clinical trial patient registration with Krutsch Associates

Mayo Clinic replaces 30 years of paper-driven patient registration with Krutsch Associates

Mayo Clinic faced the challenge of replacing a 30-year-old paper-driven process and legacy software for clinical trial patient registration. Krutsch Associates was engaged to design a web-based application to digitally manage and track all aspects of this process, making it feel familiar to a diverse user population while systematically reducing errors.

Krutsch Associates implemented a solution by first conducting extensive user research and then co-developing iterative designs with product owners. Their team built working "Reference Pages" that were used for usability studies and later merged into the new system. The result was a seamless digital application that accelerated processes and communications, though no specific quantitative metrics were provided in the case study.

Mayo Clinic