Case Study: SANParks modernizes park bookings and property management with KRS RoomSeeker

SANParks improves bookings with KRS, cutting call centre reliance through a 2-week sprint delivery model

SANParks, the South African National Parks conservation authority, faced significant challenges in managing accommodation bookings and property operations across its vast network of national parks. Their outdated systems struggled with scalability, data security, and integration, hindering efficient visitor management. They turned to KRS, whose subsidiary RTTS provided the RoomSeeker booking and property management system to address these issues.

KRS implemented its RoomSeeker solution, a centralized and customizable platform featuring real-time inventory management, secure payment processing, and integrations with third-party systems like loyalty programs. The development used a hybrid agile methodology, allowing for rapid feature delivery and close collaboration. This resulted in the creation of a robust eCommerce platform that significantly reduced reliance on the call center by enabling customer self-service, improved compliance with legislation, and tremendously improved revenues for SANParks. KRS continues to support and maintain the system to ensure it remains responsive to the client's evolving needs.

SANParks