Case Study: a major UK insurer achieves secure, searchable cloud call recording archival with Krome

a major UK insurer migrates 200 million call records with Krome

The customer, a leading UK insurer, faced the challenge of consolidating and migrating approximately 200 million historic call recordings from deteriorating legacy tape media. They needed a secure, compliant, and searchable cloud-based archival platform. Krome was engaged to provide a solution.

Krome implemented a large, cloud-based StorARCH solution featuring 800TB of replicated Dell storage across two data centers. The bespoke platform enabled fast, secure search and retrieval with sub-10 second search times and 100% data accuracy. The solution provided a single point of access for users, improving business efficiency and reducing administrative workload for the customer.