Case Study: a large UK retailer modernises 18,000 PCs with Krome Technologies

a large uk retailer migrates 18,000 PCs off Windows XP with Krome

A large UK retailer faced the urgent challenge of modernizing its unsupported desktop environment after Microsoft Windows XP reached end of life. With a substantial and geographically dispersed estate of devices, the retailer needed to migrate to a secure platform while also enabling new, flexible ways of working. They selected Krome Technologies as a delivery partner to lead this large-scale migration programme.

Krome implemented a phased migration programme to upgrade 18,000 devices from Windows XP to modern operating systems across the retailer's nationwide operations. The solution included deploying new laptops, integrating with Office 365, and creating a bespoke portal for users to schedule their own upgrades. Krome's approach, which included on-site support and innovative training, resulted in minimal downtime, an improved user experience, and reduced support calls, successfully future-proofing the desktop platform.